Privacy Policy

Privacy Policy
Effective Date: March 1, 2025

KOKO JAPAN Co.,Ltd (“KOKO JAPAN”, “us”, “we”) is committed to protecting the privacy of its clients (“User”, “customer”). This Privacy Policy describes how we collect, receive, use, store, share, transfer, and process your Personal Data. It also outlines your rights regarding the use of your data and how you can exercise them.

1. Data Collection and Use

We collect and process personal data to provide our services effectively, improve user experience, enhance marketing strategies, and introduce relevant complementary services. The data collected includes:

  • Communication Data: When you interact with us via email, phone, or online platforms, we collect personal data such as your name, phone number, email address, and details about the KOKO JAPAN services you use. We may also create event logs and analyze customer feedback to improve our services.
  • Account Data: When you create an account or request further information, we collect your name, phone number, address, and email address.
  • Marketing Data: Your contact information may be used for marketing purposes, including email communications from KOKO JAPAN and, where applicable, partner companies. Users can opt out at any time via the unsubscribe link in marketing emails.
  • Payment Data: We do not store or process payment data directly. Payments are handled by third-party vendors such as PayPal, Stripe, and POWR. Please refer to their privacy policies for more information.
  • Forum and Feedback Data: If you post comments, feedback, or suggestions on our forums, we may collect any personal information included in your submissions. Please be aware that publicly shared information may be accessible to others.
  • Recruitment Data: If you apply for a position or volunteer at KOKO JAPAN, we collect data such as your name, email, phone number, work experience, and eligibility to work in your chosen location.

2. Legal Basis for Data Processing

We process personal data based on:

  • Legitimate Interest: To provide and improve our services, respond to inquiries, enhance marketing, and analyze service performance.
  • Contractual Necessity: To fulfill service agreements and manage customer accounts.
  • Consent: When required by law, we will seek explicit consent before processing personal data, such as for marketing emails.

3. Data Sharing

We may share personal data with:

  • Service Providers: Third-party providers who assist in hosting, operations, marketing, and customer support.
  • Electronic Payment Vendors: Third-party payment processors (e.g., PayPal, Stripe) that handle transactions securely.
  • Business Reorganizations: In case of mergers, acquisitions, or company restructuring, data may be transferred to relevant entities.
  • Legal Authorities: If required by law or in cases of fraud prevention, law enforcement requests, or other legal obligations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and track website performance. This includes:

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: Used for performance tracking and service improvements (e.g., Google Analytics).
  • Marketing Cookies: Used for personalized advertising and retargeting.

Users can control cookie preferences through their browser settings.

5. Children’s Privacy

KOKO JAPAN does not knowingly collect personal data from individuals under 18 years old. If we become aware of such data collection, we will take steps to delete the information immediately.

6. Data Security

We implement industry-standard security measures to protect personal data from unauthorized access, loss, misuse, or alteration. However, no system is completely secure. Users are encouraged to take precautions in safeguarding their information. If you suspect any security breach, contact us at [email protected].

7. Your Rights

Users have the right to:

  • Request access to their personal data.
  • Correct or update inaccurate information.
  • Request data deletion under applicable laws.
  • Object to certain data processing activities.
  • Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at [email protected].

8. Updates to this Privacy Policy

This Privacy Policy may be updated periodically. The latest version will always be available on our website. If significant changes are made, we will provide notice through our website or via email.

Last Updated: March 1, 2025

For any privacy-related inquiries, please contact us at [email protected].